Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Dartford

At Dartford Florist, we are proud to be your trusted local florist, supplying both households and businesses in Dartford and nearby areas with exceptional and fresh flowers. We guarantee the freshness of every bouquet and arrangement that leaves our shop. Our flowers are carefully selected from the best growers and are delivered with the utmost attention, ensuring you always receive blooms at their finest. If for any reason our flowers do not meet your expectations, we are committed to putting things right quickly and efficiently.

Damaged-On-Arrival Policy

We understand how important it is for your flowers to arrive in perfect condition. If your order arrives damaged, wilted, or not as described, please let us know as soon as possible, ideally within 24 hours of delivery. To help us resolve your issue promptly, we ask that you supply a photograph of the damaged flowers and any relevant details about the condition in which they arrived. Our priority is to replace or refund any items that have been affected during transit, ensuring complete satisfaction with our fresh flower guarantee.

Freshness Window & Quality Commitment

Dartford Florist guarantees that all flowers delivered in Dartford are at their freshest upon arrival. We also want our customers to enjoy their purchase for as long as possible. Flowers should remain fresh and vibrant for a minimum of five days from the date of delivery, assuming that they have been cared for according to the care instructions provided. If you find that your flowers do not last within this timeframe, please contact us immediately so we can investigate and provide a suitable resolution.

Refund & Replacement Options

Your satisfaction is our top priority. If you are not completely happy with your flowers — whether due to damage, freshness concerns, or any other quality issue — Dartford Florist offers flexible options for a refund or a replacement bouquet. Once we have received details and any photographic evidence, we will swiftly arrange for a new delivery at your convenience or process a full or partial refund, depending on the nature of the issue. Our aim is always to ensure that every order meets our high standards and your expectations.

Complaints Process

We take feedback seriously and view every comment as an opportunity to improve our service. If you wish to make a complaint, please contact us within three days of receiving your order with a description of your concerns and any supporting information. One of our team members will acknowledge your complaint and begin investigating immediately. We strive to resolve all complaints within five working days, keeping you informed throughout the process. Our goal is to provide a clear and fair outcome, ensuring our reputation as Dartford’s trusted florist remains strong.

Your Trusted Local Florist in Dartford

Dartford Florist is dedicated to serving our local community with integrity, reliability, and above all, the freshest flowers in Dartford. Whether sending floral gifts to loved ones, brightening up your home, or decorating your business premises, you can trust us to deliver with care and attention to quality. Thank you for choosing Dartford Florist — we value your custom and are here to support you with every flower order you place.