Welcome to Dartford Florist’s online flower delivery service. These Terms & Conditions outline the rules and regulations governing your use of our website and the purchase and delivery of products offered for customers across Dartford and the surrounding areas. By using our website and placing an order, you agree to comply with these Terms & Conditions. Please read them carefully before making a purchase.
These Terms & Conditions apply to all orders placed via the Dartford Florist website for flower delivery within Dartford and surrounding areas, including but not limited to Bexley, Crayford, Greenhithe, Swanley, and other neighbouring locations. By accessing our services online, you confirm that you have read, understood, and agree to be bound by these Terms.
1. Product Selection: Browse our online catalogue and select your desired floral arrangements or products. Product images are for illustrative purposes; actual arrangements may vary based on availability and the season.
2. Order Placement: Add your chosen items to the basket. You will need to provide accurate and complete delivery information, including the recipient's name, address, and contact number. It is your responsibility to verify that these details are correct to ensure successful delivery.
3. Special Requests: If you wish to include specific preferences (such as preferred flower varieties, colours, or delivery timeframes), please enter these in the order notes at checkout. Dartford Florist will do its utmost to accommodate your request but cannot guarantee all preferences due to availability and logistical considerations.
4. Confirmation: Once you progress to checkout, the website will display an order summary, including products, delivery date, and total price (inclusive of goods and delivery charges). You will have the opportunity to review and amend your order before making payment.
1. Accepted Payment Methods: Dartford Florist accepts major debit and credit cards (including Visa, MasterCard, and Maestro) for online purchases. Payment must be made in full at the time of ordering through our secure payment gateway.
2. Payment Security: We are committed to protecting your financial information and use industry-recognised encryption technology to ensure all payment details are processed securely. We do not store card numbers on our servers after payment is completed.
3. Pricing: All prices are listed in Pounds Sterling (GBP) and include VAT (where applicable). Delivery charges are calculated and displayed before order confirmation. We reserve the right to alter prices at any time; however, orders already placed will not be affected by subsequent price changes.
4. Failed Payments: If your payment is declined or fails, your order will not be processed until full payment is received. Dartford Florist has no obligation to fulfil an order if payment authorisation is not obtained.
Upon completing payment, you will receive an automated order confirmation email. This email acknowledges receipt of your order but does not constitute acceptance. Acceptance occurs only when Dartford Florist sends a further email confirming dispatch of your product(s). Dartford Florist reserves the right to refuse or cancel any order prior to acceptance, for reasons including unavailability of products, incomplete information, or suspected fraudulent activity. If an order is cancelled and payment has been received, a full refund will be provided to the original payment method.
1. Delivery Areas: We deliver to addresses within Dartford and surrounding areas as specified on our website. If your requested delivery address falls outside our standard delivery zone, we may contact you to discuss possible options or to inform you if delivery is not possible.
2. Delivery Times: We aim to deliver orders on the specified date, subject to confirmation at checkout. Standard delivery is available Monday to Saturday, excluding certain holidays. While we strive to accommodate preferences regarding delivery times, specific time slots cannot be guaranteed. Severe weather conditions, unforeseen circumstances, or high seasonal demand may occasionally impact delivery schedules.
3. Delivery Procedure: Flowers are delivered to the recipient’s address provided by the customer. If the recipient is unavailable, our delivery personnel may leave the flowers with a neighbour, leave a delivery notice for collection, or, where safe, leave the flowers in a secure location. We will endeavour to act in accordance with any specific delivery instructions provided.
4. Delivery Charges: Delivery charges are detailed during the order process and added to your total prior to payment. Charges may vary depending on delivery location within Dartford and surrounding areas.
5. Delivery Errors: It is the customer’s responsibility to provide complete and accurate address information. Dartford Florist shall not be liable for late, failed, or misdelivered orders due to incorrect or incomplete details supplied by the customer.
1. Your Right to Cancel: You may cancel or amend an order for standard flowers or gifts up to 24 hours before the scheduled delivery date by notifying us via the methods detailed on our website. For same-day and next-day orders, cancellation may not be possible once the order is in preparation or dispatched. Bespoke, made-to-order, or personalized items cannot be cancelled or refunded once production has commenced.
2. Cancellation Procedure: To cancel or amend your order, please follow the cancellation process outlined on the website, referencing your order number. Upon successful cancellation within the allowed time frame, you will receive a confirmation email, and a refund will be processed to your original payment method within 5-7 business days.
3. Dartford Florist's Right to Cancel: In rare instances, Dartford Florist may need to cancel an order due to stock unavailability, inability to deliver to the specified area, or reasons beyond our reasonable control. Under such circumstances, we will notify you promptly, and a full refund will be issued.
4. Non-Delivery: If we fail to deliver your order on the agreed date due to circumstances within our control, we will offer a full refund or arrange redelivery as soon as possible. No compensation will be paid beyond the value of the original order.
As most products are perishable goods, returns are only accepted for products that are damaged on delivery or not as described. If you receive an item in unsatisfactory condition, please contact us within 24 hours of delivery, providing photographic evidence if possible, so we can arrange a replacement or refund. Returns for reasons other than quality or damage cannot be accepted due to the nature of fresh flowers.
On occasion, specific flowers, foliage, or packaging may be unavailable due to seasonal variations or supply chain constraints. Dartford Florist reserves the right to substitute products of equal or greater value and similar style and colour when necessary, to ensure timely delivery of your order. We will endeavour to inform you if a significant substitution is required.
1. Limitation of Liability: Dartford Florist’s liability in respect of any order is strictly limited to the purchase price of that order. We do not accept liability for indirect losses, including but not limited to loss of income, loss of business, or loss of opportunity, even if foreseeable.
2. Events Beyond Our Reasonable Control: We shall not be liable for failure to perform or delay in performing any of our obligations due to events beyond our reasonable control, including natural disasters, war, terrorist acts, industrial disputes, or other unforeseen circumstances.
3. Allergies and Sensitivities: Customers are responsible for informing recipients regarding potential allergens present in flowers or foliage. Dartford Florist cannot be held responsible for allergic reactions or sensitivities arising from delivered products.
1. Accuracy of Information: You agree to provide accurate, current, and complete information during the order process and to update your details promptly if they change.
2. Use of Website: You agree not to misuse the site, including but not limited to engaging in unlawful activities, introducing viruses, or attempting unauthorised access. Breach of this provision may result in legal action.
All content on the Dartford Florist website, including images, text, and designs, are the property of Dartford Florist and are protected by copyright and intellectual property laws. Reproduction, modification, or use of any content without explicit permission is prohibited.
These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction over any disputes pertaining to these terms or your use of our website.
Dartford Florist reserves the right to amend these Terms & Conditions at any time. Updates will be effective immediately upon being posted online. We encourage customers to check this page periodically for any changes. Continued use of the site and our services will indicate acceptance of revised terms.
1. Severability: If any part of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, it shall not affect the validity and enforceability of the remaining terms.
2. Waiver: Failure by Dartford Florist to exercise any right or remedy under these Terms shall not constitute a waiver of such right or remedy.
If you have any queries, concerns, or require assistance regarding these Terms & Conditions or any order placed with Dartford Florist, please refer to the "Contact Us" section of our website for guidance on how to reach our customer service team.
Note: These Terms & Conditions apply to all customers ordering flower delivery online across Dartford and its surrounding areas, ensuring clear and fair trading practices for every purchase with Dartford Florist.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Dartford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Dartford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
